Data Sovereignty and Personal Privacy
At Twillglide, we recognize that your personal information is a vital asset. Our commitment to your privacy is built on transparency and respect for the choices you make while interacting with our dress collection. Operating within Singapore, we adhere strictly to the Personal Data Protection Act (PDPA). This document describes how we manage your details to provide a smooth shopping experience without compromising your digital safety.
Information We Gather
When you engage with our platform, we collect specific details necessary to facilitate your requests. This includes identifying information such as your name, residential address for delivery, and contact details like your email and telephone number.
We also observe digital data, including your IP address and browsing patterns, to understand how you interact with our styles. We do not gather sensitive data unnecessary to the purchase of apparel. Every piece of data we hold is provided by you during account creation or checkout, ensuring you are always aware of what is being shared.
Methods of Collection
We utilize direct and automated methods to gather information. Direct collection occurs when you fill out forms, subscribe to our newsletters, or communicate with our support team. Automated collection happens through cookies and similar identifiers that track your journey across our site.
These tools help us recognize your preferences during return visits. By using our services, you consent to these methods of collection in accordance with the PDPA framework, ensuring that our data acquisition remains honest and purposeful.
The Purpose of Data Usage
Our primary objective for using your information is to fulfill our commitment to you as a customer. We use your details to process orders, manage deliveries, and provide updates on your shipment status. Furthermore, analyzing browsing habits allows us to refine our inventory, ensuring we offer designs that align with the aesthetic desires of the Singapore market. We also use your contact information to share news about new arrivals or upcoming events, provided you have opted to receive such communications. This usage is strictly aimed at enhancing your interaction with our brand.
Safeguarding Your Information
Protection of your data is a fundamental responsibility at Twillglide. We implement robust physical and electronic safeguards to block unauthorized access, alteration, or disclosure of your information. Our internal protocols restrict data access only to personnel who require it to complete their specific duties.
While the nature of the internet means no method is entirely immune to risks, we utilize industry-standard encryption and security layers to maintain a strong defensive posture. We do not trade or sell your personal details to outside parties for their own commercial gain.
Your Rights and Access
Under the PDPA, you hold the right to access the personal information we maintain about you. You may also request corrections to any inaccuracies or withdraw your consent for us to use your data at any time. Should you wish to exercise these rights, our team is available to assist with your request.
We aim to respond to all inquiries regarding data access or correction within a reasonable period, ensuring your control over your digital identity remains absolute.
Contact Our Team
If you have questions about our privacy practices or wish to discuss how your data is handled, please reach out. We value clear communication and are here to provide the clarity you need.