Logistics and Shipping Standards
This document describes the procedures and timelines involved in the movement of our apparel from our facility to your doorstep. At Twillglide, we focus on providing a transparent and dependable delivery experience for all our customers located within Singapore. Our logistics are designed to be efficient while remaining fully compliant with the Personal Data Protection Act (PDPA) and local trade regulations.
Geographic Boundaries
Our delivery network is designed to serve Singapore exclusively. We do not facilitate shipping to international destinations or addresses outside of our local borders. This focus allows us to maintain a close watch over our transport routes and ensures that our team can provide a consistent level of service to our local community. By operating solely within these borders, we can better manage our timelines and respond to your inquiries with speed and accuracy.
Shipping Costs and Transparency
We believe that the price you see for our dresses should be the final amount you pay. Therefore, Twillglide handles all transport expenses. There are no additional fees added at checkout for the movement of your items, and the courier will not ask for any extra delivery charges upon arrival.
This approach ensures that there are no hidden costs, allowing you to manage your household budget with clarity. The total shown at the final stage of your order is the only amount required for the handover.
Delivery Timelines and Process
Once you place an order on our website, our internal team begins the preparation and packing phase. We operate on a fixed schedule to provide you with a clear expectation of when your items will arrive. The total duration from the moment you confirm your order to the point of arrival is a maximum of 5 business days.
Within this window, we allocate 2 business days specifically for the internal handling process and shipping of item. This includes selecting your dress, performing a quality check, and ensuring secure packaging for transit.
2-3 business days are dedicated to the physical movement of the package across Singapore. We work with established transport partners to ensure that your items are handled with the appropriate level of attention during their journey.
Cash on Delivery (COD) Model
Our brand utilizes a Cash on Delivery system for all transactions. This means that while the shipping process is managed by us, the handover of the item is dependent on the payment being made in person.
When the courier arrives at your doorstep within the aforementioned window, you will be required to provide the payment in full. We recommend having the exact amount ready to ensure the handover is completed without delay.
Because we do not take payments through the website, your bank details are never stored on our servers during the initial order process, supporting your data privacy under the PDPA.
Tracking and Order Status
We keep a close record of your order as it moves through our system. If you wish to check on the progress of your delivery, you can contact our team at info@twillglide.com.
We are happy to provide updates on whether your item is currently in the 2-days preparation phase or has entered the transit window.
Cancellations During Transit
It is important to note the distinction between the preparation phase and the shipping phase regarding cancellations. You are welcome to cancel your order at any point while the item is still at our warehouse.
However, once the shipping process has commenced and the item is with the courier, we are unable to halt the delivery. In this scenario, the item will arrive as scheduled, and you may then utilize our 30-days return policy if the item arrives damaged or incorrect.